Refund Policy for Digital Downloads
At Sue’s Design Hub we strive to ensure our customers are fully satisfied with their purchases. However, due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges once the files have been downloaded.
Why Are Refunds Not Available?
- Digital products are intangible and irrevocable once delivered.
- After the purchase, customers receive instant access to the files, which cannot be returned.
Before You Purchase
- Please ensure you carefully review the product descriptions and any demo images provided before completing your purchase.
- If you have questions or concerns about a product, feel free to contact us at [Your Email Address]. We’re happy to assist before you make a purchase.
Exceptions
In rare cases, refunds or exchanges may be granted under the following circumstances:
- The product file is defective or corrupted, and we are unable to resolve the issue.
- You accidentally purchased the same product multiple times.
If you encounter any issues, please contact us within 7 days of purchase at sue@suesdesignhub.com , providing your order details and a description of the problem.